Customer Service:
Shipping Fees- We gladly ship all frames from the KBL shop via UPS ground at a set domestic shipping rate ($5.99). For expedited service our set domestic shipping rate is($14.99).
Order Shipment:
Orders placed on regular business hours will be shipped within 2 to 3 business days.
Do you ship outside of the United States?
At this time, we only ship to the domestic United States.
PO Boxes and APO/FPO Addresses:
We do not currently ship to PO Boxes or APO/FPO addresses for security reasons.
Will an invoice be included in my shipment?
Your shipment will include a packing slip outlining the products ordered. Your paypal order confirmation email will serve as your receipt.
Order Verification:
If for any reason we find information regarding your order to be incomplete, we will call or email you to verify your information. In some cases, your order may contain items that are no longer in stock. We do our best to ensure that the website reflects what we have available, but this is not always possible. In the event that this occurs, we will contact you and let you know when your desired product will be back in stock. Alternatively, you can exchange your order for a different frame, or receive a refund.
Sales Tax:
Sales tax is only charged for orders shipped within the state of California and New York.
Secure Ordering:
Order processing is done through paypal to ensure that your order is secure.
Return/Exchange Policy:
We want you to be happy with your frames. You can return your unworn, undamaged product to us, free of charge, within 7 days of the date you received the package for a full credit. Please email info@kblvision.com for a return authorization number. Once you obtain the RA number, please fill out the return form included in your order and ship back to us.
Returns received without a return authorization number will be refused by KBL eyewear and returned to you. Your failure to accept the unauthorized returned item will result in a restocking fee of 50% of the value of the item plus shipping charges.
Returns or exchanges are permitted provided:
-the product has not been worn
-the product is returned in its entirety including the frame and case
-the product is not damaged in any way
-the product is returned in its original packagaing
If for any reason the wrong product was shipped to you, or if the item is defective we will refund any shipping charges that you may have incurred. If you received a damaged item, please contact us within 7 days of the date your package was delivered. We cannot accept damage claims after 7 days of receiving your package. Frames that were not purchased on our website will not be accepted under any circumstances.
Note that expedited charges will not be refunded.
Exchange Specific policy details:
If you would like to exchange your frames, we will ship you your exchanged frames free of charge. If you need to make a further exchange, you will be responsible for shipping fees.
Return/Exchange Shipping Address:
All retuns and exchanges can be shipped to the KBL address (please include your RA# on the outside box):
KBL Eyewear
Attn: returns department
10834 S. La Cienega Blvd
Inglewood, CA 90304
Return/Exchange shipping instructions:
Pack up your order using the same packaging that it shipped in, and make sure to fill out the included return information form. We strongly suggest that you ship your return/exchange with a carrier who will provide you with a tracking number for your package to ensure delivery. We do not accept COD, all deliveries must be prepaid.
Refund Policy:
Returns/Exchanges will be processed within 3-5 business days upon being received. For refunds, a credit will be issued to the original form of payment provided. You will be notified via email to the email address listed on your order when the funds have been credited back.
Warranty
KBL gladly extends a one year warranty from the date of purchase on all eyewear. We are happy to repair or replace, upon our inspection, any factory defect, provided any damage cannot be attributed to normal wear and tear. Accidental breakage or scratched lenses is not covered by warranty, but we are happy to service such repairs for a standard fee. Note that ground shipping cost will be included in the charge. Please allow for up to ten business days for all repairs.
Warranty Requirements:
-Original sales receipt or proof of purchase
-An explanation of the frame defect or how the frame was damaged.
-Your full contact details including the following: name, address, telephone number, as well as your email address .
-Proper return address
-Shipping paid in full. We do not accept returns on COD. |
